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Physical Transformation

SOAR will evaluate how different service models impact county real estate and what needs drive a physical presence.

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Digital Transformation

SOAR will evaluate how technology can be used to optimize service delivery, how innovation impacts customer and employee expectations and how the county best meets the needs of residents, whether online, through multi-use facilities, or elsewhere.

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Human Capital Transformation

SOAR will evaluate the intersection between workspace and employee recruitment and retention.

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Operational Transformation

SOAR will evaluate feedback from employees, constituents, and other stakeholders to ensure service delivery is optimized.